Retail Concession Manager (Bloor Street)

A global luxury fashion and leather goods company is seeking a Concession Manager to lead a shop-in-shop business within a premium department store environment. This role is responsible for driving sales, managing daily operations, developing the team, and delivering an exceptional client experience while partnering closely with department store leadership.

Key Responsibilities

Leadership & Team Management

• Lead, coach, and develop a high-performing sales team
• Manage scheduling, performance reviews, and daily sales goals
• Partner with HR on hiring, training, and employee relations
• Prepare weekly sales reports and adjust strategies as needed
• Drive sales and profitability through strong planning and execution
• Deliver elevated customer service and clienteling standards
• Build and maintain a strong client book; train team on client development
• Support sales events, a...