RESTAURANT CAPTAIN

The Restaurant Captain is responsible for supervising front‑of‑house operations, ensuring excellent customer service, and supporting the Restaurant Manager in daily operations. This role acts as a bridge between service staff, kitchen, and management to ensure smooth and efficient service.

• Supervise and coordinate front‑of‑house service staff during daily operations
• Ensure high standards of customer service and handle guest feedback or complaints professionally
• Lead by example in service quality, grooming, and workplace discipline
• Assign stations, manage staff deployment, and ensure adequate manpower coverage
• Train and coach service staff on service standards, menu knowledge, and SOPs
• Monitor table service flow, order accuracy, and food presentation
• Coordinate closely with the kitchen team to ensure timely food service
• Ensure compliance with hygiene, s...