Found Description
The Opportunity
We are looking for a confident and customer‑focused individual to join our growing team in a fast‑paced Customer Service role. Acting as the first point of contact for customers, you will play a key part in delivering an exceptional customer experience by handling enquiries, resolving issues, and building positive relationships. This is an exciting opportunity for someone who thrives in a busy environment, enjoys problem‑solving, and is passionate about putting customer satisfaction at the heart of everything they do.
Location: Leeds – Seacroft
Key Responsibilities
Customer Interaction
- Answer inbound calls/emails and respond to customer inquiries in a professional and courteous manner.
- Make outbound calls to customers as required for follow‑ups or service updates.
Issue Resolution
- Identify and assess customers' needs to achieve satisfaction.
- Provide accu...