Responsable des opérations clients (h/f) 100%

Your Tasks

• Order processing: Overall responsibility for the timely, cost‑effective, and quality‑compliant handling of the assigned customer portfolio
• Hub function: Central contact person for customers as well as an important interface to internal departments
• Finance & Planning: Preparation of offers, post‑calculations as well as forecast and sales planning
• Data & Analysis: Preparation of statistics, evaluations and customer‑specific KPIs as well as careful maintenance of customer data
• Quality assurance: Responsibility for complaint management and process monitoring

Our Requirements

• Education: University of Applied Sciences/Bachelor's degree or commercial basic training with appropriate further education
• Experience: At least five years of professional experience in supply chain management, internal sales or customer management – ideally in the pharmaceutical/chemical industry (GMP env...