Resource Planning & Real-Time Ops Lead

A leading contact center is seeking a Resource Planning Officer to manage workforce planning and real-time management tasks. The role requires generating forecasting, monitoring agent performance, and ensuring effective scheduling in a dynamic environment. Qualified applicants will have at least 2 years of contact center experience and expertise in resource planning and adherence. Strong communication and analytical skills are essential for success in this position, which is based in Bulacan.
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