Resource Planner - Intraday Workforce Scheduler

IntouchCX in Bogotá is seeking a Resource Planner to support Workforce Management, scheduling, intraday staffing and KPI tracking to ensure service levels across operations.

The role requires strong data entry accuracy, proficiency with MS Word, Excel and Outlook, and the ability to learn platforms such as Aspect, Teleopti or Genesys, while multitasking in a fast-paced environment. You will maintain accurate employee data, create new hire schedules and report by program.