Found Description
This position is responsible for…
Provide customer service and resolution to customers and key stakeholders
Key Accountabilities
- Manage ordering and delivery related customer inquiries
- Investigate root cause of problems and provide a working solution
- Identify and escalate potential issues and risks
- Seek an effective solution to all queries from Franchisee’s, Distributors, transport and sales team members
- Input case details in Salesforce and maintain case notes
- Manage daily case load and call volume to ensure best customer service experience.
- Process claims
- Process orders where applicable
- Promote company brand and service
- Actively seek out opportunities to enhance customer service through various means and initiatives
- Maintain a mind-set of continuous improvement
The following accountabilities are common to all positi...
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