Found Description
Resident Liaison Officer (RLO)
Location: Winchester
Company: WPS (Wates Property Services)
Type: Full-time | Permanent
About The Role
We're launching a new contract in Winchester and are looking for a Resident Liaison Officer to join WPS.
You will be the main point of contact for residents, keeping them informed, supported and reassured throughout works. This is a people-focused role where clear communication and strong relationships are key to success.
What You’ll Do
- Build positive relationships with residents and handle queries
- Keep residents informed about works, timelines, and access needs
- Coordinate access to properties
- Maintain high levels of customer satisfaction
- Log and manage complaints effectively
- Share updates via meetings, newsletters, and drop-in sessions
- Flag resident needs or vulnerabilities to site teams