Resident Experience Manager

The Resident Experience Manager (REM) leads the building's tenant-facing and administrative operations, overseeing four coordinators across two functions: Administrative and Resident Services. This is a player-coach role - the REM sets the service culture and operational standards for the front desk and concierge function, ensures administrative processes run accurately and on time, and acts as the primary escalation point for tenant issues below the Senior Property Manager. For a new development entering lease-up, this role is central to establishing the building's reputation and resident experience from day one.

KEY RESPONSIBILITIES

• Directly supervise, coach, and develop a team of coordinators across the Administrative and Resident Services functions
• Set daily priorities and manage shift scheduling across the front desk operation
• Conduct regular one-on-ones, performance check-ins, and annual reviews for all direct reports
• Le...