Resident Experience Manager at Hazelview

Lead tenant-focused operations as a Resident Experience Manager with Hazelview Property Services. Oversee administrative functions and service culture, ensuring resident satisfaction at every level.
In this pivotal player-coach role, you will supervise four coordinators, primarily focusing on administrative and resident services. You will set high-service standards and operational protocols for the front desk and concierge, all while supporting the transition during the crucial lease-up phase. Your leadership will directly shape the resident experience and building reputation.
Key Responsibilities:
• Supervise and develop coordinators in service functions
• Manage daily front desk priorities and scheduling
• Conduct one-on-ones and performance reviews regularly
• Lead onboarding and training for new team members
• Monitor building's service standards and resident feedback
Requirements:
• 4-5 years in property management or hospitality
• At least 2 years of...