Resident Experience Manager at Hazelview

Enhance tenant satisfaction as a Resident Experience Manager with Hazelview Property Services. Lead operations and team management while overseeing exceptional front desk and concierge services.
Hazelview is seeking a Resident Experience Manager to supervise administrative and resident services in a high-volume environment. In this role, you will coach coordinators, ensure seamless operations, and set service standards for guest interactions. Your leadership will shape building reputation and improve resident experiences from the outset.
Key Responsibilities:
• Directly supervise and mentor coordinators in service delivery
• Lead front desk and concierge service operations
• Monitor the Station House tenant app for engagement
• Oversee administrative functions and compliance tasks
• Serve as first point of escalation for tenant issues
Requirements:
• 4-5 years in property management or hospitality
• 2 years of supervisory experience required
• Strong kn...