Residence Services Supervisor

The Residence Services Supervisor is responsible for supervising all duties of the front desk, ensuring high quality service delivery and the ability to resolve various day‑to‑day challenges. The role serves as the liaison for inter‑department communications, requiring excellent communication and leadership skills, and complements the Operations Manager or General Manager in day‑to‑day operational tasks conducted through the front desk and business office.

Essential Functions and Basic Duties

• Oversee and supervise the operations of the front desk and Residence Services Representative staff.
• Establish a plan or routine for the night audit and/or security staff.
• Complete administrative work as assigned.
• Perform front desk responsibilities from time to time including check‑in/out, settling accounts, and resolving disputes.
• Step into the role of “Manager on Duty” from time to time.
• Assist in training and develo...