Reservations Specialist: Direct Bookings & Guest Experience

Sofitel Al Hamra Beach Resort in Ras Al Khaimah, UAE is seeking a detail‑oriented Reservations Agent to join our dynamic hospitality team. You will be the primary contact for guests seeking to book accommodations across phone, email, OTA, and website channels, delivering exceptional service with warmth and precision.

Responsibilities include managing reservations, upselling opportunities, and collaborating with Front Office, Housekeeping, Sales, and Revenue teams to ensure smooth guest