Reservations Sales Agent

POSITION SUMMARY

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

電話・FAX・郵送にて受領するすべての宿泊予約（新規、変更、キャンセル）を適切に処理します。
お客様の宿泊ニーズを把握し、最適な客室タイプを提案・手配します。
客室タイプおよび料金の空室状況を確認し、保証条件、特別料金、キャンセルポリシーについてご案内します。
特別なご要望には柔軟に対応し、内容を正確に記録します。
館内施設・サービス、...