Found Description
About the Role
The Reservations Manager will lead and elevate our Health Journey & Reservations Advisors, blending team leadership with commercial performance to maximize revenue through disciplined follow-up and consultative selling.
Reporting into the Global Contact Center Manager and Operations Manager at SHA Mexico.
Responsibilities
Leadership and coaching responsibilities: The manager leads and trains a senior, multilingual Reservations team, ensuring premium service standards, implementing training and quality plans, and handling VIP requests and conflict resolution.
Commercial management and funnel optimization: The role involves managing the sales funnel with a focus on consultative conversion, converting leads from various sources, guest recovery, follow‐up consistency, and maintaining professional communication and closing.
Analysis and data‐driven management: The manager analyzes KPIs and dashboards, identifies demand patterns and customer profiles...