Reservations Executive - UAE National

The Reservations Executive plays a pivotal role in delivering exceptional and unforgettable experiences for our guests. Focused on providing a warm and welcoming atmosphere. The role employs exemplary customer service skills, sales techniques, and meticulous attention to detail. The role’s objective is not only to meet but to consistently exceed established benchmarks, including service quality, conversion rates, customer satisfaction targets, and other performance metrics.

Beyond guest interactions, this role involves the management of relationships with B2B partners and suppliers. The Reservations Executive will collaborate seamlessly with our partners, ensuring that the partnerships are nurtured and maintained at a high level. The role will foster strong relationships with suppliers is key to providing our guests with a seamless and exceptional experience, from booking to the actual stay.

In addition to elevating our guests' overall experience and managing external ...