Reservations Agent

Reporting To

Reservation Officer / Reservation Manager

Duties and Responsibilities

1. Product and Market Knowledge

• 100% knowledge of the hotel properties and amenities.
• Handles all inquiries and details.

2. Basic Reservation Administrative Function

• Closely monitors and follows up clients for booking confirmations.
• Close coordination with other departments for specific requirements on accommodation and function.
• Maintains an accurate and current profile of updated account listing.
• Ensures achievements of goals and target.

3. Customer Relationship Building

• Maintains good rapport to hotel guests thru PR and good customer service.
• Gathers important information / leads for further enhancement of business rapport with key clients.
• Identifies top accounts based on booking and sales production history.
• Update non...