Found Description
About The Job Reservations Agent
REPORTING TO : RESERVATION OFFICER / RESERVATION MANAGER
DUTIES AND RESPONSIBILITIES
- Product and Market Knowledge
- 100% knowledge of the hotel properties and amenities.
- Handles all inquiries and details.
- Basic Reservation Administrative Function
- Closely monitors and follows up clients for booking confirmations.
- Close coordination with other departments for specific requirements on accommodation and function.
- Maintains an accurate and current profile of updated account listing.
- Ensures achievements of goals and target.
- Customer Relationship Building
- Maintains good rapport to hotel guests thru PR and good customer service.
- Gathers important information / leads for further enhancement of business rapport with key clients.
- Identifies top accounts based on booking and sales production history.
- Update n...