Found Description
Reservations Agent
You will be an integral part of the resort’s success and your role goes beyond developing potential relationships where you will ensure to match the guest’s needs by promoting and selling the benefits and features of the hotel, whilst assisting guests with their reservations and requests. To receive and process reservations in a professional and efficient manner and to provide accurate commentary to all other departments.
Key Duties and Responsibilities
- A commitment to a sense of urgency, immediacy, and total responsiveness.
- Anticipate guest needs and address them in a refreshing, respectful and polite manner.
- Demonstrate a willingness to “go the extra mile” to exceed guest expectations.
- All reservations are processed accurately and efficiently.
- All relevant details are recorded accurately e.g., payment details.
- Confidentiality of information is always maintained.
- Ensu...