Found Description
Cape Town, South Africa
Are you passionate about hospitality and delivering exceptional guest experiences? We're looking for an experienced Reservationist to join a leading hotel in Cape Town.
What You'll Do
- Manage hotel reservations from enquiry to confirmation
- Provide outstanding service to guests via phone and email
- Ensure bookings are captured accurately and efficiently
- Upsell room categories and hotel services
- Coordinate special guest requests with operational departments
- Maintain reservation records and guest databases
- Resolve guest queries professionally while ensuring an exceptional customer experience
Requirements
- Diploma or Degree in Hospitality Management or from a recognised hotel school
- Previous reservations, front office or guest services experience within a hotel environment
- Experience with ...