Found Description
Job Description
- Understand the key principles of FRHI Pricing Strategies and Revenue Management
- Retail, Corporate, Leisure, Group, Other
- Rate Restrictions, hurdles and availabilities
- Maximize rooms revenue through the conversion of telephone calls into sales
- Utilize effective upselling techniques
- Understand and take reservations to support the revenue management strategies employed by the Revenue Management leader in the hotel
- Be fluent on all hotel products and services
- Handle faxes and emails pertaining to rooms reservations
- Handle the telephone traffic to other departments.
- Take and deliver the wake up calls for hotel guests.
- Handling guest requests & complaints on the phone, divert them to the related departments when necessary.
- Be fully conversant with all market segments and rate plans used across all distribution channels
- Be flexible in sales ...