Found Description
Join Park Hyatt Toronto as a Reservation Agent and enhance our guest service quality. This position focuses on seamless reservation processes and guest personalization.
Your role as a Reservation Agent will involve managing incoming reservation requests through phone and email while ensuring that each guest’s needs are met according to Forbes 5-Star Standards. You’ll be responsible for individual and group bookings while collaborating with multiple departments to deliver unmatched service.
Key Responsibilities:
• Book, modify, and cancel reservations with precision
• Maintain knowledge of hotel policies and procedures
• Provide detailed information on hotel services and attractions
• Setup accurate billing accounts for reservations
• Document maintenance issues and report promptly
Requirements:
• Minimum 1-2 years in hotel reservations or front office
• Motivated with excellent attention to detail
• Clear communication skills in English
• Previous ca...
Your role as a Reservation Agent will involve managing incoming reservation requests through phone and email while ensuring that each guest’s needs are met according to Forbes 5-Star Standards. You’ll be responsible for individual and group bookings while collaborating with multiple departments to deliver unmatched service.
Key Responsibilities:
• Book, modify, and cancel reservations with precision
• Maintain knowledge of hotel policies and procedures
• Provide detailed information on hotel services and attractions
• Setup accurate billing accounts for reservations
• Document maintenance issues and report promptly
Requirements:
• Minimum 1-2 years in hotel reservations or front office
• Motivated with excellent attention to detail
• Clear communication skills in English
• Previous ca...
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