Found Description
Job Description
Qualifications
- Respond to customer enquiries and reservation requests via phone, email, and messages
- Assist guests in selecting the best options to suit their preferences and needs
- Accurately input and maintain reservation details in our system
- Inform guests about hotel services, current promotions, and special packages
- Modify or cancel reservations as required, ensuring guest satisfaction
- Work closely with the Front Office and Sales teams to deliver seamless service
- Handle guest concerns or complaints in a courteous and solution-focused manner
- Keep accurate and organized records of customer interactions and bookings
- Follow company procedures and policies relating to reservations and payments
Qualifications
- Excellent verbal and written communication skills, with a friendly and empathetic demeanor
- Proficiency in reservation management systems and general computer skill...