Found Description
We are looking for a friendly, organized, and service-driven Reservations Agent to join our team.
In this role, you will be responsible for managing guest reservations and inquiries across phone, email, WhatsApp, social media, and online booking platforms. You will help ensure a smooth and professional booking experience while delivering warm and personalized service to every guest.
Main Responsibilities
- Handle guest reservations and inquiries across all communication channels in a friendly and professional manner.
- Manage bookings accurately, including guest details, special requests, preferences, and occasions.
- Maintain and update guest profiles and reservation records in the booking system.
- Monitor availability, waitlists, cancellations, no-shows, and unconfirmed bookings to help maximize restaurant covers.
- Manage prepayments and no-show charges in line with company procedures.
- Recognize a...