Found Description
Our client, a Information Technology (IT) Research and Consulting company, is looking for a Research Engagement / Customer Support Operations for their Fort Myers, FL / Irving, TX / Hybrid location. Responsibilities:
+ The primary responsibility of the role is to support Client Research Engagement Services team with the timely processing of internal and external email volume. Additional responsibilities include service request creation and routing of requests to the appropriate internal teams.
+ Monitoring assigned email boxes and promptly processing emails into Client CRM database during working hours.
+ Creating Service Requests (SRs) in Client CRM system as the requests are received.
+ Monitoring a general queue for SRs and promptly routing them to the appropriate teams
+ Provide training and shadowing for new associates in this role.
+ Maintaining a record of emails processed
+ Experience an upbeat, positiv...
+ The primary responsibility of the role is to support Client Research Engagement Services team with the timely processing of internal and external email volume. Additional responsibilities include service request creation and routing of requests to the appropriate internal teams.
+ Monitoring assigned email boxes and promptly processing emails into Client CRM database during working hours.
+ Creating Service Requests (SRs) in Client CRM system as the requests are received.
+ Monitoring a general queue for SRs and promptly routing them to the appropriate teams
+ Provide training and shadowing for new associates in this role.
+ Maintaining a record of emails processed
+ Experience an upbeat, positiv...
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