Requisition Posting Title Self Pay Specialist

Job Summary

The Self Pay Specialist role will be responsible for placing outbound calls to collect healthcare account balances due from guarantors. In this role the Specialist will also answer a variety of incoming calls. Outbound and incoming calls will be tied to patient accounts and will require taking resolution steps that may include discussion of insurance coverages, explanations of insurance benefits, and payment plan arrangements.

Essential Functions and Tasks

• Drive guarantor collections.
• Provide exceptional customer service while using account resolution skills when engaged with all patients who contact Ventra by telephone or other means of communication.
• Troubleshoot billing inquiries, explain insurance benefit coverages, and articulate course of action steps and likely resolution timeframes.
• Ensure proper system documentation to accurately and thoroughly summarize encounters with callers and action steps t...