Representative, TEBG SEA Customer Service (Vietnamese Speaker)

3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.

Job Description:

General Purpose / Summary:
1. Follows clearly defined procedures with general guidance.
2. Handles standard to moderately complex inquiries in Account Management, Upselling, Customer Issue Resolution, Customer Inquiry Support, and Customer Service Analytics.
3. Entry-level to early-career role working under general supervision.
4. Uses basic analytical skills; decisions mainly affect individual accuracy and day-to-day operational execution.
5. Focused on one discipline or practice within one department or location.
 

Interaction
1. Interacts with external customers and internal partners such as distribution, lab, quality, transportation...