Representative, Gbs Member Operations Transactional Bilingual

Overview:POSITION SUMMARY STATEMENT:The Member Operations Transactional representative at Herbalife will be vital part of Member Operations team, overseeing the after-sales and records requests received in our CRM system following standard operation processes.
This role will be ensuring top-tier customer service, resolve post-sales issues, and maintaining accurate distributor records.
The ideal candidate is adept at fact-finding, analytical thinking, and maintaining ethical standards.This role will be responsible for supporting the United States (US) market.DETAILED RESPONSIBILITIES:
- Resolution of customer inquiries, complaints, and post-sales issues in a timely and effective manner.
- Ensure all inquiries are handled with in the SLA ́s that have been established.
They must be managed within the guidelines outlined in the procedures, meeting established quotas, service level and accuracy standards.
- Must stay informed and stay current with Herbalife's Mark...