Representative Bo Refunds & Repurchase, Bilingual

Overview:
**Recruiter: Alma Martinez**
**This position reports to: Ricardo Gonzalez**
**Representative Back Office R&R, Bilingual**
**GBS-Staff III-R&R-Las Fuentes**
The Contact Center Refunds & Repurchase Representative must utilize knowledge of the Herbalife Marketing Plan, Rules of Conduct, employ analytical and research techniques to determine refunds eligibility. Perform verification of the earning certification form, which requires direct contact with Distributor, Preferred Members, and their retail customers. Excels in customer service skills, experience and be able to handle complex and sensitive cases. This process supports and reinforces our current policies and procedures, strengthens, and adds integrity to the Marketing Plan, and protects consumers, Distributors Preferred members, and the Herbalife business.
**Main Responsibilities**:
- Provide phone support to the following regions NAM and SAM/CAM.
- Must use fact-finding and analytical skills to id...