Représentant(e) Service à la Clientèle / Customer Advocate

Work schedule: Day - Monday to Friday

Salary: To be determined according to the salary range for this position

Responsibilities

• Collaborate in the opening of the customer account: credit evaluation, etc.;
• Create the customer and items in Globetek;
• Enter orders into the system using the parameters defined by the procedures in place (e.g., instructions).
  • Completing transactions in Globetek including, but not limited to:
    • Quotes requests;
    • Transcription of proposals;
    • Graphic requests;
    • Managing the different versions;
    • Managing inventory/release, inventory reporting or other customer-related reports;
    • Billing inventories (bill and hold);
    • Completing SharePoint (i.e. NBO) and orders management tools to meet customer needs.
• Communicate with customers, sales, and production to ensure quick follow-up of order stat...