Représentant (e) du service à la clientèle / Representative Client Service

Job Title

Client Services Representative – Small Business Solutions

Overview

As a Client Services Representative within Small Business Solutions at ADP, you will use our top‑ranked training programs and world‑class service guidelines to solve clients’ challenges and fuel their business success. You will work with clients who have 1 to 49 employees.

Responsibilities

• Serve as a client’s go‑to person and trusted advisor.
• Support clients with the payroll module of ADP’s HCM software, ADP WorkforceNow On the GO and/or TeamPay.
• Use broad expertise to deliver exceptional support to ADP’s clients.
• Work to resolve issues and identify and provide solutions through root‑cause analysis, effective communication, and analytical skills.
• Build relationships with clients and leverage your deep understanding of ADP’s products and services to provide solutions and answer questions.
• Provide recommen...