Found Description
Job Title
Reporting Analyst – Advisor I, Email Support
Responsibilities
- Ensure service delivered to customers meets contractual Key Performance Indicators (KPIs)
- Clarify customer requirements; probe for understanding and use decision‑support tools to provide appropriate resolution
- Listen attentively to customer needs and concerns; demonstrate empathy while building rapport
- Greet customers courteously, friendly, and professionally following agreed procedures
- Maintain basic knowledge of client products and services
- Prepare complete and accurate work including proper account notation
- Participate in activities to improve customer satisfaction and business performance
- Offer additional products and/or services when appropriate
- Track, document, and retrieve information in the call tracking database
- Respond to inquiries by referring to published materials, secondary sources, or ...