Found Description
Reporting Specialist / Analyst
Responsible for designing and maintaining reporting frameworks, dashboards, and data visualisations that provide operational teams with timely, accurate visibility of call centre performance and service delivery outcomes for Australian clients.
Key Responsibilities
- Design, develop, and maintain Power BI dashboards and reporting frameworks that track and communicate call centre operational performance
- Deliver periodic Service-Level Agreement (SLA) and operational reporting that provides accurate, timely, and actionable visibility to internal operational teams
- Support the development of customer journey maps grounded in operational and performance data
- Build interactive and visually compelling data visualisations that communicate complex operational metrics clearly and efficiently
- Source, combine, prepare and analyse large datasets efficiently using tools that enable data scalab...