Found Description
Intelcom | Dragonfly
With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology.
Your Role: At the Heart of the Chain
The Dispatcher is responsible for the real-time coordination of field operations. They ensure the efficient dispatching of drivers and contractors, maintain communication with customers, and respond quickly to operational issues. This role is essential to ensuring smooth operations, on-time deliveries, and customer satisfaction.
Key Responsibilities
• Call Management — Receive, prioritize, and process incoming requests via email and telephone from customers, drivers, contractors, and other stakeholders.
• Resource Dispatching — Assign tasks and deliveries to teams based on availability and location.
• Operations Monit...