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Job Summary
As a Technical Support Representative (TSR), you will be the first point of contact for customer inquiries, responsible for intaking and managing service requests through ServiceNow. You will coordinate solutions by identifying issues, dispatching field technicians, processing parts requests, and working with vendors on hardware repairs, while ensuring cases are managed within defined Service Level Agreements (SLAs). When necessary, the TSR will elevate complex technical matters to the appropriate internal or external resources, ensuring timely and effective resolution. This role is critical in delivering exceptional customer support and maintaining high service standards.
AVI‑SPL is a digital enablement solutions provider that transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, including award‑winning man...