Found Description
Scope
The Renewals Executive is accountable for establishing sound relationships with existing partners ensuring timely follow ups and handling the renewal process prior to expiration. He maintains an updated database at all times and works towards effective relationships with internal departments.
Responsibilities
- Build and maintain strong customer relationships, address concerns and successfully retain existing client contracts.
- Support the direct manager in the management of contract renewals with existing customers and coordinate with the Sales and Account management teams accordingly.
- Initiate renewal conversations with customers, respond to queries and proactively follow up prior to contract expiration dates.
- Identify customers needs and opportunities for improvement prior to and during the renewal process and engage the direct manager accordingly.
- Identify customer requirements, uncover roadblocks and drive ...