Renewal Sales Representative (Monterrey)

Focused on building and maintaining customer relationships, this role ensures timely license or product renewals, contributes to sales growth, and provides a best‑in‑class customer experience through effective communication and strategic account management.

What you will be doing

• Provide customers with renewal dates and pricing details to facilitate timely renewals.
• Identify and pursue upsell opportunities within an established customer and territory base.
• Conduct online customer research to support renewal efforts and expand opportunities.
• Analyze customer feedback to capture product expectations, satisfaction levels, and potential attrition risks in the CRM system.
• Provide accurate monthly and quarterly sales forecasts.
• Collaborate with teams such as Sales Operations to ensure customer requirements are met.
• Build and maintain positive relationships to enhance customer satisfaction and retention.