Remote Workforce Planning Analyst — Forecasting & Scheduling

Magic is seeking a Workforce Management Analyst to enhance customer experience in their 24/7 contact center. The role emphasizes data-driven workforce planning and scheduling to support service efficiency and quality.

Key responsibilities include forecasting staffing needs, developing schedules, and collaborating with leadership. The ideal candidate has at least 2 years of experience, expertise in WFM tools like Deputy, and strong analytical skills. This remote position offers $5 per hour with a requirement for reliable internet and a dedicated workspace.