Remote Travel Client Experience Representative (Santiago)

Job Description

Live the Dash Travel is seeking a Remote Travel Client Experience Representative to support clients throughout their travel journey—from initial planning and booking to post-trip follow-up. This role is ideal for someone who is passionate about travel, customer service, and delivering exceptional client experiences in a fully remote environment.

Key Responsibilities

• Respond to client inquiries via phone, email, and messaging platforms in a timely and professional manner
• Assist clients with travel bookings, itinerary changes, cancellations, and special requests
• Provide accurate information on destinations, travel requirements, and agency policies
• Follow up with clients to confirm travel details and overall satisfaction
• Resolve client concerns using empathy, professionalism, and effective problem‑solving
• Maintain accurate and up‑to‑date client and booking records using internal systems
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