Remote Tier 2 Helpdesk Engineer: Azure & Networking

Uptime Solutions in Cape Town, South Africa, is seeking a Level 2 Helpdesk Engineer to provide advanced IT support for end-users, remotely supporting a US partner. The role requires troubleshooting hardware, software, and network issues, with on-call rotation eight weeks per year and on-site coordination as needed.

You will document resolutions in the ticketing system, collaborate with the IT team, and ensure compliance with IT policies.