Remote Tier 1 IT Helpdesk Support Technician

Netrix is looking for a dedicated Tier 1 Support Technician to join its remote team in Argentina. In this role, you will provide first-level technical support to customers, handling calls and emails while managing incidents through our ITSM tool.

Your responsibility includes documenting requests, ensuring timely responses, and maintaining strong customer communication to enhance their overall experience. Knowledge of ITIL best practices is required, as you will also contribute to service improvement initiatives.