Remote Tier 1 IT Helpdesk Specialist

Netrix is seeking a dedicated Tier 1 Support Technician to join its remote team in Argentina. In this role, you will provide first-level technical support to customers, manage incidents via our ITSM tool, and ensure timely communication to enhance customer satisfaction.

The ideal candidate should have a solid understanding of ITIL best practices and a commitment to contributing towards service improvement initiatives. This position offers the opportunity to work remotely while making a significant impact on customer experience.