Remote Technical Support Specialist: On-Call & Data-Driven

Twilio is seeking a remote Technical Support professional located in Colombia or Brazil, with over 4 years of relevant experience. In this role, you'll explore historical and real-time data to diagnose issues, document customer trends, and collaborate with various departments to find solutions essential for customer needs.

You also play a key role in urgent customer communications as a frontline member of our on-call team. We offer competitive pay, generous time-off, and various healthcare and retirement benefits.