Remote Technical Support Manager (SaaS, Tier 1-3)

Link-Worldwide seeks a Technical Support Manager to oversee Tier 1, Tier 2, and Tier 3 support. This role involves building a high-performing support team, analyzing data to improve customer satisfaction, and collaborating with management for optimal service delivery.

The ideal candidate will have substantial experience in customer support management for IT products and proven leadership skills, particularly in remote settings. This remote role is available for candidates located in Mexico, Nuevo León, Monterrey.