Remote Systems Analyst — MSP IT & Cloud Specialist

FusionTek is a remote IT services provider seeking a seasoned Helpdesk Technician II / Systems Analyst. You will handle escalations from junior staff, provide high-quality desktop support, and contribute to server, networking, and security tasks.

Proactive problem solving and clear documentation are key. The role emphasizes Windows/macOS expertise, cloud services (Office 365/Intune), and remote service delivery across diverse client environments.