Remote Supportability Engineer III - Shape Product Readiness

Twilio is looking for a remote Supportability Engineer based in Colombia. This role focuses on embedding customer-centricity into product development, advocating for customers during design, and collaborating with R&D.

Responsibilities include analyzing customer feedback and providing specifications for product features to minimize support issues. Candidates must have 5+ years in Technical Support or similar fields, with experience in tech products and strong analytical skills.

Twilio offers competitive pay, generous time off, and other benefits. Join Twilio to help shape the future of communications!