Remote Support Engineer - (Italian speaking) - Hybrid - High Tech - HD01

Remote Support Engineer - (Italian speaking) - Hybrid - High Tech - HD01

We are a global leader in technology and services, powering the brands of the future across more than 70 countries. We support some of the world’s most well‑known companies – the ones you use every day – helping them transform their businesses through cutting‑edge technology and integrated solutions.

Job Description

As a Remote Support Engineer based on‑site in Barcelona, you’ll become part of a dynamic team of game‑changers shaping the future of global brands.

What You’ll Do

• Provide expert support on industrial 3D printers.
• Remotely resolve hardware and/or software technical issues and application problems for our customers.
• Trigger an onsite interaction (parts and/or FSE dispatch) when an issue cannot be fixed remotely.
• Keep customers informed of the status of their case.
• Document case history and interactions with cust...