Remote Support Engineer for US Client

CONNECTING 2 WORK

kochi, kerala, India Full-time June 06, 2026

Found Description

Job Description

Job Descritption

Taking ownership of customer issues reported and seeing problems through to resolution

Following COMPANY’S standard procedures for proper escalation of unresolved issues to the appropriate internal teams

Research and identify solutions to solve the issues

Diagnose and troubleshoot technical issues.

Ask customers targeted questions to quickly understand the root of the problem

Track computer system issues through to resolution, within agreed time limits

Properly escalate unresolved issues to Service In-charge / Service Manager

Provide prompt and accurate feedback to customers

Refer to internal database or external resources to provide accurate tech solutions

Ensure all issues are properly logged

Prioritize and manage several open issues at one time

Follow up with clients to ensure their IT systems are...

Submit your application for Remote Support Engineer for US Client at CONNECTING 2 WORK