Remote SOC Frontline Support - Cybersecurity Helpdesk

Cybersafe Solutions LLC is seeking a dedicated Customer Service Front Line professional to serve as the first point of contact for the Security Operations Center (SOC). This role, which is fully remote, requires handling inbound contacts, performing first-level resolution on identity, endpoint, and access-related requests, and supporting incident response for U.S.-based clients.

The ideal candidate should have strong technical support experience, excellent communication skills, and the ability to thrive in a fast-paced environment. Applicants must be located in the Philippines and have a minimum of 2 years' experience in an IT support role.