Remote ServiceNow Functional Consultant

Join BDO as a ServiceNow Functional Consultant, transforming service management processes across Canada. Focus on ITSM and CSM implementations that empower organizations with scalable solutions.
In this pivotal role, you will lead the optimization of workflows and service models within ServiceNow. Your expertise will guide clients through legacy transitions, ensuring business requirements are met with clarity. You will play an essential part in delivering quality outcomes through structured functional designs and active stakeholder collaboration.
Key Responsibilities:
• Conduct discovery workshops for process improvements
• Redesign SysAid processes to enhance user experience
• Define workflows and catalog structures effectively
• Act as a liaison between stakeholders and technical teams
• Aid in training and UAT planning activities
Requirements:
• Over 5 years in IT service management
• Proven experience with ServiceNow implementations
• Familiarity wi...